Help & Support
Rewards
What happens if a reward is lost?
Rakuten Insight Surveys takes utmost care to ensure that this does not happen while the reward item is in Rakuten Insight Surveys' possession. Rakuten Insight Surveys bears no responsibility in such events as if any item is: lost or stolen during delivery by a third party; unable to be delivered to the member's email address or shipping address; unclaimed by the member; rendered invalid due to store closures; or any other factor outside of Rakuten Insight Surveys' control.
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